Self-Serve
The insured expect the company that they do business with to understand their needs and to customize communication efficiently when responding to those needs. Insurance companies are using Visual IVR to drive efficiency and personalization through a higher value digital connection with their customer.
The Jacada Visual IVR is a “no-app needed” mobile solution that allows for quick personalization of your members’ experience. It can enable a seamless blend of self-service with agent assisted service across all digital channels with personalization that works for millennial members to seniors.
Imagine your members being able to easily authenticate and view their personalized benefits displayed in an intuitive visual representation on their mobile device in ways that an IVR alone cannot produce. They can view detailed coverage and member details without needing to speak with an agent.
However, if they do choose to speak to an agent...
If a customer chooses to speak with an agent, the agent can walk them through shared documents and images in real time through our dual digital and voice collaboration.
Learn what one of America's largest health insurers achieved when they implemented Jacada Visual IVR.
At least 12% call deflection
Reduction in Average Handle Time by as much as 75%
An ROI in weeks, not months
This is what Jacada Visual IVR can do for your organization. Contact us today to learn more.
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