Take a peek under the covers…

Call Intercept

Making Visual IVR easily accessible to your customers is key to adoption. Only Jacada Visual IVR offers your customers access through HTML or a native app, meaning it’s accessible to any of your customers, not just those that installed an app.

And for those customers who do install an app, you can offer Call Intercept. When your customer dials your organization, their phone will recognize the number being dialed and automatically offer a Visual IVR session instead. This provides a seamless transition into Visual IVR at the point of contact.

Accessible from your website Contact button

Integrate Visual IVR directly on your website to be there when your customers need you.

Design new customer service flows

Visual IVR ships with a graphical designer that allows Business authors to quickly create new self service flows to be used by customers directly from your website or their mobile phone.

Reuses your existing IVR scripts

Visual IVR can reuse your existing Voice IVR scripts allowing you to be up and running in hours.

Technology you can trust, protected by US patents

Trust Visual IVR to transform your customer experience and sleep well knowing it is protected by two US patents: U.S. Patent 9,008,288, effective March 26, 2013 and U.S. Patent 8,995,646, effective June 13, 2013.